FAQ
Frequently Asked Questions
Standard Rates: For a full refund on standard rates, please cancel your reservation by 3:00 PM local hotel time at least two days prior to your scheduled arrival. Cancellations made after this time may incur a charge for one night's stay plus applicable taxes.
Advanced Purchase Rates: Advanced Purchase rates are non-refundable. No refunds will be issued for cancellations or modifications of these reservations.
LOS 3/LOS 5 Rates: For a full refund on Length of Stay (LOS) 3 and LOS 5 rates, please cancel your reservation by 3:00 PM local hotel time at least 72 hours (3 days) prior to your scheduled arrival. Cancellations made after this time will incur a charge for the full stay plus applicable taxes.
To secure your reservation, a deposit equivalent to one night's stay plus applicable taxes will be charged to your credit card two days before your arrival.
For stays longer than 7 nights: The hotel reserves the right to preauthorize the credit card on file two to three weeks prior to arrival. This preauthorization is not a charge but a temporary hold to verify the validity of the card and ensure sufficient funds are available for your stay. The preauthorized amount will be released according to your bank's policies.
In addition, a security deposit of $150 to $250 USD is taken for any incidentals depending on your length of stay.
- We DO NOT accept credit cards that do not have a printed name.
- The name on the reservation must match the card on file, along with the corresponding ID at the time of check-in.
- Depending on your financial institution, it may take 5-15 business days for authorization to be released.
Check- in is at 3:00PM EST
Check-out is 11:00AM EST
Early Check OutIn the event of an early check-out, The Leon Hotel's nonrefundable cancellation policy will apply. If you choose to check out before the end of your reserved stay, you will be charged for the remaining nights at the full rate of the nights being canceled. This charge will be processed at the time of check-out.
Late Check Out
Late Check outs are given up availability and will incur a charge of $50/hour after 11:30AM EST up until 3:00PM EST.
Early Check In
Early Check ins are given upon availability and will incur a charge of $100.
Please contact the front desk for availability for early check-ins and/or late check-outs.
Guests must be 21 years of age or older to check-in along with proper identification (ID or passport). Guests under 21 must be accompanied by a legal guardian throughout their stay.
Pets are not allowed, with the exception of certified service animals.
The Leon Hotel is dedicated to maintaining a 100% non-smoking environment. Please be aware that smoking in guest rooms is strictly prohibited. Violations will result in a $500.00 USD penalty charge and may necessitate your immediate departure from the hotel.
There is no breakfast provided on-site. There are numerous cafes and restaurants conveniently located within walking distance to the hotel.
Refrigerators are available exclusively in the Family Suite.
Guests staying in other room types may request a mini refrigerator for their room at a rate of $50 + tax USD per day, and a flat fee of $150 + tax USD for stays 3 days or more (subject to availability). To check availability, please contact the front desk. Kindly note that we do not offer a minibar service.
Cribs are complementary and subject to availability.
Due to limited availability, please contact Front Desk before your arrival to ensure it is set up in your room upon check-in.
Rollaway beds are available at a rate of $30.00 USD + Tax per bed, per night. Due to limited availability, we recommend requesting a rollaway bed prior to your arrival to ensure it is set up in your room upon check-in. Please contact the Front Desk ahead of time to confirm availability.
We do not offer onsite parking but below are three local options.
- Quik Park: 38 Bowery (between Canal and Bayard Streets)
- Rapid Park: 44 Elizabeth Street (between Canal and Hester Streets)
- Chrystie Garage: 89-93 Chrystie Street (between Grand and Hester Streets)